After-sales service
"Quality-oriented, service-oriented" is the Pepden technology business purposes. Pepden technology is not only committed to the development of technology and product quality improvement, with the users increasing in the after-sales service also carried out a lot of investment, and gradually establish a nationwide after-sales service network.
First, the main content
I sold the equipment to provide three years of free warranty, all equipment failure or installation of the mistakes, I am responsible for the Secretary for staff maintenance and spare parts replacement free of charge;
After the expiration of the free warranty period, the responsibility for maintenance is lifelong and the annual maintenance fee is charged according to the actual maintenance cost.
To establish a reliable emergency response mechanism, the engineering department responsible for the emergency management of the safe deposit box project to ensure that after receiving the after-sales service requirements in the shortest time arrived at the scene to solve the problem, Beijing, Shanghai, Guangzhou, Chongqing, Harbin, Shenyang, Shenzhen , Wuhan, Changsha area arrived within 4 hours, other areas arrived in 4-6 hours, while regular monthly return visit, depending on the specific failure, generally can be resolved within 30 minutes;
Establish a complete spare parts supply system;
The establishment of software and hardware sales system to ensure that your equipment is in the best use of the state;
Second, the relevant after-sales service and warranty terms
For the convenience of customers correct and reasonable use of safe products, our equipment sold for safekeeping timely installation and commissioning and training of staff, and the commitment to maintenance and maintenance free implementation of three years (except for man-made damage and natural disasters), provide long-term use of consultation. The main services are as follows:
May at any time to arrange technical staff to accompany your branches to the branches to conduct research, to assist technical guidance.
Party B to provide a free warranty period of three years, free warranty period from the equipment installation acceptance or goods to Party A designated place three months later (due to the reasons for the party can not be installed) began to calculate.
In the warranty period, all equipment failure or installation errors, Party B is responsible for staff of maintenance and replacement of spare parts, but does not include natural disasters (such as fire, flood, hurricane or earthquake) and man-made damage caused by vandalism.
The customer in the process of using the equipment, such as machine failure, the staff should immediately telephone contact with our engineering staff. Such as oral can not be resolved, our engineering staff will be the fastest time to the scene to troubleshoot. If the customer has not yet obtained the advice of professional staff to dismantle the equipment, resulting in equipment damage or other failures, the consequences of all the consequences of the responsibility and the cost borne by the customer.
During the warranty period, our engineers will make regular inspection and consultation on the equipment sold (including telephone inquiries and on-site inspection), to ensure that customers can use the normal machine at any time.
We guarantee the supply of spare parts and technical support.
Three, related after-sales service measures
(1) maintenance personnel
Mr. Lin, chief engineer of the company personally served as after-sales service manager.
Tel: (0755) (83849698), (027), 87514277, 87514228;
Mobile phone: (0), 13538085921, 13902993706, 13902916161
(2) emergency service schedule
The company set up 24 hours maintenance hotline 0755-82879195, 027-87514277, 013349908288, 013902993706, 013902916161. After receiving the maintenance of the telephone: in the companys headquarters and offices in the city and its nearby cities are within 4 hours to reach other cities to arrive within 16 hours.
